Terms & Conditions

  1. Terms & Conditions – Saltire Golf Tours (SGT)
    Conditions of Saltire Golf Tours (a sole trader registered in Scotland and having its registered office at 81 Oswald Road, Ayr, South Ayrshire. KA8 8NY)

    1.1. The Contract is constituted by these Conditions and the proposal to which these Conditions are attached (“the Proposal”).

    1.2. The person with whom Saltire Golf Tours contracts, as set out in the Proposal (“the Customer”) is responsible for ensuring that all members of the golfing party are aware of, and adhere to, these Conditions.

    1.3. The services to be arranged by Saltire Golf Tours are set out in the Proposal (“the Services”) as is the price for the Services (“the Price”).

    1.4. These Conditions apply to and form part of the Contract between Saltire Golf Tours and the Customer and they supersede any previously issued conditions of purchase or supply. No terms or conditions endorsed on, delivered with, or contained in the Customer’s purchase conditions, order, confirmation of order or other document shall form part of the Contract except to the extent that Saltire Golf Tours otherwise agrees in writing (and writing includes email).

    1.5. The Contract is concluded by the Customer making any payment to Saltire Golf Tours in relation to the Proposal.
  2. Financial Protection

    2.1. Financial protection in-line with the Package Travel Regulations is provided by Protected Trust Services (PTS). Our membership number is 6126 and can be verified by contacting (PTS) directly. Any payments made will be held in a trust account, operated by PTS. Any funds can only be released for payments to suppliers relating to your booking. PTS is FCA registered to ensure trust and confidence when booking with any PTS member.

    2.2. Saltire Golf Tours is a company committed to customer satisfaction and consumer financial protection. With ”The Package Travel, Package Tours Regulations” all passengers booking with Saltire Golf Tours are fully protected for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. Your money is fully protected and paid into an independent Trust Account, managed by Protected Trust Services Ltd.
  3. Reservations and Payment Schedule

    3.1. The Price is inclusive of VAT.

    3.2. If the Proposal is issued more than 90 days prior to the arrival date, a non-refundable deposit must be paid immediately upon acceptance of the Proposal by the Customer, together with any other non-refundable amounts stated in the Proposal. The sum of this deposit will depend on the content of the tour. The balance of the Price of the trip shall typically be paid by the Customer 70 days prior to the arrival date. However, in certain situations, payment deadlines may vary. The precise deadline will be determined by the content of the tour and be made clear to the customer at the booking stage.

    3.3. If the deposit and/or balance are not paid by the agreed time outlined, we shall cancel your travel arrangements and retain all monies.

    3.4. If the Proposal is accepted within 12 weeks of the arrival date, the Customer shall make payment of the total price immediately upon issue of the Proposal to the customer.

    3.5. The Proposal is valid for 14 days from issue or for such other period of time as Saltire Golf Tours indicates when issuing the Proposal.

    3.6. The Price is not guaranteed until Saltire Golf Tours has received payment in full. If amendments are required to the Price prior to Saltire Golf Tours receiving payment in full, Saltire Golf Tours will discuss these with the Customer.

    3.7. The Price excludes gratuities, fuel, food and beverages other than expressly listed in the Proposal, caddy fees, any hotel services of a personal nature and all other goods and services not expressly listed in the Proposal.

    3.8. Payment shall be made in pounds sterling by bank transfer (account details to be provided by Saltire Golf Tours on request).
  4. Amendments

    4.1. The Price is based upon the Customer’s stated requirements and the specified number of people in the golfing party. Where the Customer’s stated requirements change or the number of people in the golfing party changes, Saltire Golf Tours reserves the
    right to make amendments to the Services and the Customer shall be liable for any increase in the Price as a result of these amendments. For the avoidance of doubt, if the number of people within the golfing party reduces after the Proposal is issued; the Price in respect of Services provided to the remaining members of the golfing party may increase.

    4.2. If the Customer wishes to request amendments to the Services after the deposit has been paid and prior to arrival, an administration fee of £20 per person, per amendment shall be immediately payable, up to a maximum of £150 as the case may be, together with any increase in the Price as a result of such amendment request.

    4.3. Saltire Golf Tours reserves the right to make amendments to the Services at any time prior to arrival and at any time during the tour. Saltire Golf Tours will use best endeavours to discuss any amendments with the Customer.

    4.4. As golf courses do reserve the right to change tee times and courses, a change to a booked tee time would be considered a minor change and no compensation or re-imbursement would be offered for a change in tee time or a change in golf course to a
    similar standard.

    4.5. Saltire Golf Tours reserves the right to substitute services equivalent to the Services listed in the Proposal and except where Services are listed in the Proposal as being incapable of substitution, the arrangement of equivalent substitute services shall not
    afford the Customer the right to cancel the Contract and/ or receive a refund of any instalments of the Price which the Customer has paid to Saltire Golf Tours.
  5. Cancellation

    5.1. If the Customer wishes to cancel all or some of the Services, the Customer must email info@saltiretours.com and request acknowledgement of receipt of said cancellation.

    5.2. In all cases of cancellation by the Customer, the deposit to secure the tour is non-refundable.

    5.3. If cancellation takes place within the period when the full balance has been paid, the Customer shall not be entitled to a refund of any part of the Price.

    5.4. The Customer accepts that the cancellation charges set out above are a genuine pre-estimate of the losses which Saltire Golf Tours would incur in the event of cancellation by the Customer.

    5.5. For the avoidance of doubt, while on tour there shall be no refunds for any part of the Services which are not used by the Customer and members of the golfing party, such as missed meals, golf or sightseeing activities.

    5.6. The Customer and all members of the golfing party should take out trip cancellation insurance.

    5.7. Saltire Golf Tours reserves the right to cancel all or some of the Services. If Saltire Golf Tours cancels all or some of the Services, any payment made in respect of those Services shall be returned to the Customer except where cancellation of Services is due to the unacceptable conduct of a member or members of the golfing party.
  6. Golf Course Conditions

    6.1. We cannot be held responsible for the actual playing conditions of the golf courses whether caused by course maintenance, or weather conditions etc. Golf course closure due to bad weather conditions is at the discretion of the golf course. Temporary tees and greens are non-refundable and unavoidable at times due to local weather and maintenance conditions. In the event of a course being closed during your break we will try and source a credit for a round in the future at the same course or a refund, please note neither are guaranteed and are at the discretion of each local course.

    6.2. Golf clubs reserve the right to make up matches to 4 balls. Whilst we endeavour to meet requests for specific courses, days and times, these are subject to availability and we cannot guarantee we can meet them. Accordingly, requests are not binding on us.
  7. Transport / Transfers

    7.1. If you have booked an airport to accommodation transfer on arrival through us, you must advise us of the airport you are arriving at, and the airline, flight number, and scheduled time of arrival. If your flight is changed you must advise us as soon as possible. There may be an additional charge if you change the airport of arrival, or if your flight is delayed beyond 1 hour. If your flight is diverted please telephone us on arrival. The airline will normally transfer you to your scheduled airport of arrival. If you have booked an accommodation to airport transfer for your departure you must be ready to leave at the agreed time.

    7.2. On trips with a chauffeur (van or coach) all transfers are based on all members of the golfing party travelling together. If members of the golfing party have varied arrival and departure arrangements, then additional transfers may be required and are not included in the Price unless expressly included in the Proposal. Similarly, when an airport “Meet & Greet” service is included then it is based on the whole group arriving at the same time & place.

    7.3. There is maximum and minimum driving ages. If members of the golfing party will be under 25 or over 70 years old at the time of travel, the Customer is required to make Saltire Golf Tours aware immediately on issue of the Proposal to the Customer so that Saltire Golf Tours can make the necessary checks. Failure to do so may result in members of the golfing party being unable to collect the rental vehicle.

    7.4. We are unable to accept responsibility for loss caused by adverse weather conditions, accident, and breakdown or traffic congestion.
  8. Accommodation

    8.1. Unauthorised occupancy can lead to the whole party being forced to leave the accommodation immediately. In these circumstances re-accommodation is at the additional expense of the client. We reserve the right to terminate without compensation the holiday tenancy of any client(s) whose behaviour is causing annoyance or damage to property or persons whether employees, other clients or owners.
  9. Limitation of Liability

    9.1. To the fullest extent permitted by law, Saltire Golf Tours excludes all liability to the Customer and all members of the golfing party.

    9.2. In particular, Saltire Golf Tours does not provide the Services which it arranges on behalf of the Customer and Saltire Golf Tours excludes all liability in respect of the provision of the Services by third parties.

    9.3. Force majeure means an event or sequence of events beyond either party’s reasonable control preventing or delaying it from performing its obligations under the Contract including an act of God, fire, flood, lightning, epidemic, pandemic, earthquake or other natural disaster but excluding the Customer’s inability to pay or circumstances resulting in the Customer’s inability to pay. Saltire Golf Tours shall not be liable for any delay in or failure of performance caused by Force Majeure. For the avoidance of doubt, Force Majeure shall not affect the Customer’s liability to make payment to Saltire Golf Tours and shall not entitle the Customer to a refund of any payment made to Saltire Golf Tours.
  10. General

    10.1. Immediately on issue of the Proposal to the Customer, the Customer must check all the details are correct and inform Saltire Golf Tours of any inaccuracies; specific arrival/departure times; and any special requirements (dietary or otherwise) of any members of the golfing party.

    10.2. All members of the golfing party must hold a valid passport and appropriate insurance in respect of health, and travel.

    10.3. Where Saltire Golf Tours can arrange Caddy services for members of the golfing party, these are not guaranteed.

    10.4. All members of the golfing party must wear appropriate attire on golf courses and must bring handicap verification with them on the trip.

    10.5. Throughout your Golf Tour, photography may be taken by Saltire Golf Tours for use on social media, website and publications. Should you have any objections towards this, then you must inform a member of our team prior to or during your tour.

    10.6. No variation of the Contract shall be binding unless expressly agreed in writing by Saltire Golf Tours.

    10.7. If any provision of the Contract (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of the Contract shall not be affected.

    10.8. The Customer may not assign or subcontract any right or obligation under the Contract without the prior written consent of Saltire Golf Tours.

    10.9. The Contract shall be governed by, and construed in accordance with, Scots law and the parties irrevocably agree that the courts of Scotland shall have exclusive jurisdiction to settle any dispute or claim arising out of, or in connection with, the Contract.

    Receipt of payment of the deposit by the lead name Customer or individual deposit payments from each member of the group will confirm acceptance of the terms and conditions outlined above.